Understanding Risk from the Underwriter’s Perspective In Part 1, we looked at the impact of title claims from the perspective of agents and the ripple effects they can have on client trust, reputations, and business operations. In this section, we’re focusing on how claim patterns can influence underwriter behavior—and by extension, the dynamics and trust […]
Author Archives: Sajid
The Bill Always Comes Due – Part 1
Taking a Proactive Approach to Risk Anyone who has been in title long enough knows that while most transactions go smoothly, the occasional title claim is inevitable. Even though claims are statistically uncommon, the impact of just one can be significant. What makes this especially frustrating is that title insurance, unlike other forms of insurance, […]
Title insurance outsourcing … the importance of project managers
There are no “cookie cutter” products in the title insurance industry: customer preferences, customer systems, county anomalies and State laws make each assignment unique. Transferring title knowledge to an external team requires project managers who understand the reasons work should be done a particular way. We have previously discussed the importance of a stable production […]
Corporate culture, human resources and creating stable production teams
If your offshore outsourcing efforts have produced variable quality, the problem may be the technical systems, culture or human resources policies of the company you are working with. Corporate culture and human resources policies lie at the very heart of a company, and once in place, they are almost impossible to change. Teams working on […]
The Price Tag Trap …Why Focusing on Low-Cost Title Outsourcing Can Backfire
When the title insurance industry began to embrace outsourcing in the late 1990’s, the industry was experiencing boom times – low interest rates, high volume of refinance transactions, rising real estate prices nationwide and minimal claims. With few claims and almost uniform low-risk transactions like refinances, the price of outsourcing services became a deciding factor. […]
Is Your Outsourcing Effort Falling Short – Signs You Might Need a New Partner
Since the early 2000’s, title insurance agencies and underwriters have relied on specialized providers for outsourcing title production and title plant indexing tasks. The results have been inconsistent: some companies are delighted with their outsourcing strategy, others – not so much. Not all title plant and title production outsource providers are created equal. Signs You […]
The Cycle Is Turning … A Personal Memoir
“Claims occur in difficult markets, when the price of housing is declining and transactions are few; there are fewer claims when real estate prices are rising.”, said a CFO of a large underwriter during a keynote speech at the ALTA annual conference in the late 1990’s. Those words have resonated as the title insurance industry […]
ALTA Renews HDEP International as Elite Provider for 2025
Washington, D.C., Jan. 28, 2025 — The American Land Title Association (ALTA), the national trade association of the land title insurance industry, announced it has renewed HDEP International as an ALTA Elite Provider. For more than 10 years, the ALTA Elite Provider Program has features distinguished service providers committed to furnishing extensive benefits to the […]