A Short Walk Down Memory Lane

While reading an article about the computerization of passenger manifests for ships docked at Ellis Island, Virendra Nath and Nancy Makowski had an insight – that all human knowledge would eventually be computerized, perhaps during their lifetimes, and that entrepreneurs would find creative ways to monetize the information. Converting the data was expensive and ways would have to be found to reduce the cost of data conversion. This perception resulted in the formation of HDEP International in 1983 in Honolulu, Hawaii. The company was formed to undertake bulk data entry of historical documents at about half the cost of doing the work locally. HDEP International proposed to establish a facility in the Philippines to leverage the lower labor costs in Manila.

By 1988 the company had established itself as a reputable data conversion firm and began to win contracts from government and large public record data warehouses. A contract with Orange County, CA led to a contract with a title company in South Dakota and thence to a contract with TRW (the forerunner of Datatrace).  All the contracts were impeccably executed and the company became the leader in building title backplants, maintaining day forward plants. By 2002, the company was converting title data for over 100,000 documents per day.

The title insurance industry requires a high degree of accuracy and reliability in its underlying databases because errors in the databases result in liability claims. Having discovered the competence and reliability of HDEP’s operations, the title insurance industry made HDEP the de-facto standard for outsourcing. Customers requested HDEP to build up its capability in title production. In the 36 years since its founding in Honolulu, Hawaii, HDEP International continues to serve the title insurance industry for title plant construction and maintenance, and title production and escrow support.

The company continues to be privately held by Virendra Nath and Nancy Makowski, and maintains its headquarters in Hawaii. The company’s production facilities are located in Manila, Philippines and New Delhi, India.

You run a great group and a wonderful business I don’t think anyone can ask for a better partner. I greatly appreciate how you and your crew not only provide a high quality output but you also notify when something is wrong. There are so many people in the world today that know some thing is wrong but push it through to the next step regardless. You and your people are rare!

I have used the services of HDEP on a number of occasions over the course of many years. On each occasion I have been extremely pleased with the results. I would highly recommend that anyone considering indexing or other services provided by HDEP select them for the project. The service, knowledgeable staff, turn time, quality of product, and pricing cannot be beat. I have compared HDEP to a number of other providers and HDEP wins hands down.

I just wanted to say it has been a pleasure to work with all of you at HDEP. I am so thankful for the support and have gained so much knowledge from each of you. Together we accomplished so much! From learning how to post orders to job control, taking on the newly improved exception report, red flags, commenting PI, properly commenting those prebills, and most importantly who can forget managing all those client delivery preferences! You all have been amazing and such a joy to work with!

HDEP is truly a vendor PARTNER. Since they understand the title business, we can have meaningful conversations regarding my business and its future. They are quick to respond with solutions and suggestions as information sources change and to make proposals that will help to keep us efficient. Over the years, HDEP has become a trusted and indispensable part of my operations.

We benefit monthly from the value HDEP brings to us. We look for processes we can shift to HDEP. We know they will focus on delivering us a quality and timely end product. Using HDEP allows us to focus our staff on new projects, not repetitive tasks.

Thank you so much. It has been such a pleasure to work with you. I have been in this industry for a while now and you have been one of the most organized, detailed and prompt organizations I have worked with. The quality has been excellent as well. I do hope we have the opportunity to work with you all again.

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