If your offshore outsourcing efforts have produced variable quality, the problem may be the technical systems, culture or human resources policies of the company you are working with. Corporate culture and human resources policies lie at the very heart of a company, and once in place, they are almost impossible to change.

Teams working on land record indexing and title production require careful training, be well supervised, have a conscientious outlook to their work, and be stable. High turnover in the teams will result in incorrect document indices, errors in title production orders, missed deadlines – and eventually, title claims.

Transferring knowledge to an outsourced team is complex and time consuming. Veterans of the title insurance industry know that it takes six months or longer to train a person to productively index land record documents and many months more to train a person to produce accurate and timely title reports.

The Nature of Title Insurance Work:

Title products require meticulous research, careful analysis of recorded documents, alertness to missing documents, and an understanding of the many document types recorded at the county recorder offices.

Indexing of county land record documents requires knowing the meaning and use of hundreds of different document types, drawn up by dozens of attorneys, title companies, mortgage companies, government entities and others. A missed legal, missed document or incorrectly identified document can result in six or seven figure claims…and sometimes cause a title agency to lose its underwriter.

Employee turnover, client-side rework and quality assurance:

If employee turnover rates at the outsourced company are high, the work output can become
erratic – errors long thought to be trained away, return instead, and with the return of the
errors… lack of confidence in work submitted by the outsourcing company.

Understanding the high costs associated with errors, many customers spend additional time
assuring quality and reworking products delivered by the outsourcing company. Though
rework percentages are closely guarded, we have been told that rework efforts are so high that
some companies have decided to bring the work in house.

It doesn’t have to be this way.

HDEP International is the answer your company has been seeking:

HDEP International has been working with the title insurance industry for over 40 years, and we understand the nature of the documents, the areas where errors can creep in, and the importance of having both a stable team and systems specifically built for the title insurance industry.

HDEP International has a low turnover rate – we created a corporate culture that values the employees of the company. We understand how important the people doing this work are, and our HR policies, technical systems and qc programs assist the teams in their work. Our staff’s enthusiasm and dedication to customer satisfaction reflect this culture.

HDEP International is one of 14 ALTA Elite Providers and is the only title plant and production outsource provider among them. Our facilities are ISO 27001 security certified.

If you’ve had the experience of working with an outsourcing provider, but have been unhappy with the results, consider the company often referred to as the “gold standard” in title insurance outsourcing: HDEP International.