There are no “cookie cutter” products in the title insurance industry: customer preferences, customer systems, county anomalies and State laws make each assignment unique. Transferring title knowledge to an external team requires project managers who understand the reasons work should be done a particular way. We have previously discussed the importance of a stable production […]
Category Archives: Outsourcing Title Work
The Price Tag Trap …Why Focusing on Low-Cost Title Outsourcing Can Backfire
When the title insurance industry began to embrace outsourcing in the late 1990’s, the industry was experiencing boom times – low interest rates, high volume of refinance transactions, rising real estate prices nationwide and minimal claims. With few claims and almost uniform low-risk transactions like refinances, the price of outsourcing services became a deciding factor. […]
Is Your Outsourcing Effort Falling Short – Signs You Might Need a New Partner
Since the early 2000’s, title insurance agencies and underwriters have relied on specialized providers for outsourcing title production and title plant indexing tasks. The results have been inconsistent: some companies are delighted with their outsourcing strategy, others – not so much. Not all title plant and title production outsource providers are created equal. Signs You […]
Final Policies accumulating? A simple solution.
You have seen it time and time again – you close the deal, file your documents and transfer the deeds. Now onto new business, though there is a nagging tone of unfinished business. Preparing the final policy and transferring the underwriter fee – it’s no more than an hour of your time . . . […]
What Makes A Good Title Plant Indexer?
Indexing a title plant is thought to be a data entry task – the information to be indexed is found on an analog document (scanned image, microfilm, paper) and then, using a keyboard, the information is entered into a computer – becoming data. That’s the technical definition of data entry. But it is so much […]
The Coming Skilled Labor Shortage. It begins….
We’ve previously talked about the emerging skilled labor shortage in the United States and elsewhere. Our recent contacts with customers confirm that the skilled labor shortage is already here, a reality for many companies in the title insurance industry. People will choose jobs that are most fulfilling to them; wages will rise, benefits will increase; […]
HDEP International Production Facilities Achieve Highest International Information Security Certification
HDEP International is proud to announce that its outsourcing facilities in Manila, Philippines have been awarded the ISO 27001:2013 certification for information security and business continuity. The ISO 27001 certification is the most coveted international information security certification and requires a rigorous review and implementation of all policies and procedures at a company. We believe […]
Two Stores on an Island: Details Matter
Most days I eat at a busy shopping center food court that is located in a tourist area. Among the franchise and other vendors at the food court are two independent sandwich shops. One of those sandwich shops has earned my loyalty. One day at lunch, I noticed that “my” sandwich shop was busy with […]
Painting the Dog’s House – A Tale About Going the Extra Mile
Some years ago, a group of friends chartered a large catamaran to sail the outer islands of Tahiti (Raiatea, Taha’a, Bora Bora and Huahine). It was the trip of a lifetime for each of us, a dream we had held close. Sailing is sometimes different from the pink hued imagining of dreamers, and our cruise […]
Final Policies in the Title Insurance Industry
The economist Hernando De Soto’s book “The Mystery of Capital” notes that the ownership of property with clear title is the single differentiating factor in economic development: advanced, wealthy countries have mechanisms to deed property with clear title; poorer countries often do not. Here is an outline of how the title insurance process works in […]