There are no “cookie cutter” products in the title insurance industry: customer preferences, customer systems, county anomalies and State laws make each assignment unique. Transferring title knowledge to an external team requires project managers who understand the reasons work should be done a particular way.

We have previously discussed the importance of a stable production team with limited employee turnover. Equally critical is a strong, experienced team of project managers who know every step in the process: a breakdown of either team can lead to critical errors and cause a claim.

Staffed with a talented group of domestically-based title professionals – a real estate attorney, chief title officers, title plant and production managers – HDEP’s project managers assure that customer projects meet the high quality and reliability that our customers expect and need.

There’s no better way to communicate our company’s culture and devotion to excellence than to share some of what our project managers say about their work:

• “Each day is filled with a sense of purpose – recognize the client’s needs, understand their needs and expectations and ensure that the best solutions are offered and acted upon.”
• “I am proud to work for a company that takes pride in its work and has an excellent reputation in the industry.”
• “The core values of HDEP have laid the foundation for our footprint on quality and service. This, I believe, is our greatest strength and why we have loyal customers – because they know that they are valued, and that we are reliable and committed to excellence.”
• “I enjoy working at HDEP because of the knowledge base here, and there is always so much to learn. I have had great experiences working with our clients and learning what each customer’s needs are so that we can provide the best service.”
• “I enjoy working at HDEP because of the genuine camaraderie that is always present in our workplace amongst fellow colleagues, team members, and management. I also enjoy having a good working relationship with our clients; learning about their requirements, expectations and needs; and achieving the ongoing goal of having happy and satisfied clients.”

HDEP International’s corporate culture is built to recruit and retain competent, careful people who take pride in producing good work, reliably and promptly, and who work well with client staff. We know that the extra effort and cost will pay for itself over time with increased client satisfaction.

We look forward to introducing you to your project managers.

If you’ve had the experience of working with an outsourcing provider, but have been unhappy with the results, consider the company often referred to as the “gold standard” in title insurance outsourcing: HDEP International.