It’s an old story, common to smaller industries – low cost products with poor quality sully the reputation of every company in the industry. The title industry depends on high quality work to limit its liabilities. But just like every other industry, buyers want the lowest prices and sellers want more buyers. Offshore outsourcing was once seen as a major benefit to the title industry, but poor quality work by low cost sellers has cast a doubt on all off shore outsourcing companies. Recent conversations with industry friends show that the doubts about offshore outsourcing are now widespread and affecting reputable companies.
It doesn’t have to be that way. There are reputable companies like HDEP International that have refused to eliminate processes to reduce cost and accept higher error rates. We created the attached video so that you can understand why not all companies should be tarred with the same brush.